Check 1: where exactly is your motorcycle in Steveston?
Give us a cross street or a place everyone knows. Moncton Street at No. 1 Road, the Garry Point lot, or the block of Chatham Street you are on beats an address that GPS drops halfway down a lane. The City's Steveston Area Plan splits the neighbourhood into the heritage village, Garry Point and Scotch Pond, BC Packers, London/Princess and the Trites Area, and naming yours helps too.
If you are not sure what happens after the call, our guide on how motorcycle towing works runs through every step.
Check 2: does your motorcycle roll before the tow truck arrives?
Take the bike out of gear and push it a metre if it is safe to. A bike that rolls goes up the ramp easily. One with a seized brake, a locked wheel or a flat that will not turn needs more hands and gear, a published $40 extra, and we would rather know now.
If it rolls fine and only won't start, it may not need a tow at all. Our 5 signs your motorcycle needs a tow helps you tell the difference, and our roadside assistance truck handles the simple fixes.
Check 3: is the key with you, and are any locks still on the bike?
Find the key, then look for a disc lock, a chain lock or the steering lock. A disc lock left on is the classic one, and riders forget it in the stress of the moment. No key at all is a published $30 extra, and can a motorcycle be towed without the key explains what locked steering changes.
| Check | What to look at | What it changes |
|---|---|---|
| 1. The spot | Cross street or landmark in Steveston | How we find you |
| 2. Rolling | Out of gear, push a metre if safe | A published $40 extra if it will not roll |
| 3. Keys and locks | Key, steering lock, disc or chain lock | A published $30 extra with no key |
| 4. Access | Open lot, gate code or parkade height | A published $50 extra for a parkade or low ceiling |
| 5. Drop-off | Garage, dealer or shop, and its hours | The distance, and when we can unload |
Check 4: how will the tow truck reach your bike in Steveston?
Look at the access. Garry Point Park has its own lot at 12011 7th Avenue, which is easy. A townhouse complex in London/Princess may have a gate code, and a condo near the waterfront may keep bikes in an underground parkade where the ceiling matters.
Send us the code and the clearance if you can see it posted at the ramp. Parkade pickups carry a published $50 extra, and how to prepare your motorcycle for a tow covers moving covers and bags out of the way.
Check 5: where should your motorcycle go after the Steveston tow?
Pick the drop-off before you call: your garage, your dealer or your mechanic. Most runs stay inside the first 10 km of our flatbed rate. If the shop closes before we get there, tell us and we plan it together rather than leave a bike outside a locked door.
Once you have all five, call and you will hear the full price. For the minutes after, read what to do when your motorcycle breaks down in Steveston and how to secure your bike on a tow truck.
Your five checks before a Steveston bike tow
Spot, rolling, keys and locks, access and drop-off. Two minutes of checking by the bike lets us price your tow in one call, with any published extra mentioned up front, so nothing new turns up at the curb. And if the checks point to a dead battery rather than a breakdown, we will tell you a boost may do.
Before You Call a Bike Tow in Steveston FAQ
What if I can't find my motorcycle key?
Call anyway. No key is a published $30 extra, and we say so before we book the tow.
Should I take the disc lock off before the tow truck arrives?
Yes, if you have the key for it. A disc lock left on stops the wheel turning, and the bike then counts as one that won't roll.
My bike is in a condo parkade. What should I check?
The building address, the gate or entry code and the clearance posted at the ramp. An underground parkade or low ceiling is a published $50 extra.
What if my drop-off is more than 10 km from Steveston?
The flatbed rate includes the hook-up and the first 10 km, then it is $4 a km. Tell us the drop-off and you hear the total before we load.