Terms of Service Steveston Tow Truck Richmond
These terms cover using this website and booking a tow or roadside call with Steveston Tow Truck Richmond in Steveston and across Richmond, BC. The short version: our prices are published, you hear the full price before we hook up, and nothing is charged that you didn't agree to. Questions? Use our contact page.
Our terms, in short
- Website prices are starting prices before taxes and fees. Your exact price is confirmed before we hook up.
- Extras such as a winch, a low parkade or no keys are added only when they apply, and we tell you first.
- Using the site or the quote form means you agree to these terms and our privacy policy.
How our towing prices and quotes work
The prices on this site are our published starting prices, and the calculator gives an estimate, not a final bill. When you call or send the form, we confirm one price for your vehicle and your trip before anyone hooks up. That's the same for a short car tow and for long distance towing.
If something changes once we're there, like the car turns out to be in a low parkade or needs a winch, we tell you the new price before we carry on, and you can say no. Taxes and fees are added to the price as shown on your receipt.
Looking after your vehicle and your belongings
Please tell us the truth about the vehicle: whether it rolls, where the keys are, and anything loaded inside. We pick the truck from that, whether it's a flatbed or heavy duty towing. Take valuables out before we load if you can, and we'll help move things to the cab.
We don't promise arrival times on this site, because traffic, weather and other calls change them. We'll give you an honest estimate on the phone. If your tow follows a crash, ICBC explains how towing and receipts work on its damage estimate page.
Using this website
The guides on our blog are general information from our family, not legal or insurance advice. We work hard to keep prices and facts right, and if we get something wrong on the site, the price we confirm with you on the phone is the one that counts. Please don't misuse the quote form or send false bookings.
These terms are governed by the laws of British Columbia. If we ever disagree about a job, talk to us first and we'll do our best to fix it. Small disputes in BC can also go to the Civil Resolution Tribunal. Read how we handle your details in our privacy policy.
Ready to book a tow in Steveston?
Hear the full price before we hook up
Leave your number and we call you back with one clear price. That's our first rule.