Privacy Policy Steveston Tow Truck Richmond
Steveston Tow Truck Richmond only collects what we need to price and do your tow or roadside call in Steveston and across Richmond, and we never sell it. This page explains what we keep, why, and how to ask us about it. If you'd rather just talk, our contact page has every way to reach Adam's family.
Our privacy promise, in short
- We collect your name, phone number, vehicle and location so we can price and do the job.
- We use it to call you back, send the right truck and keep a record of the work. We never sell it.
- You can ask to see, fix or delete your details by emailing info@towtruckrichmond.ca.
What we collect when you ask for a tow
When you use the quote form or call us, we ask for your first and last name, your phone number, the vehicle, what happened and where the car is. That's what we need to give you a price for car towing, a flatbed tow or roadside assistance. If you leave a review, we keep your name and what you wrote.
Our website also uses Google Analytics to count visits and see which pages people read. It uses cookies and records things like your browser, device and the pages you open, not your name. You can block these cookies in your browser settings and the site still works.
How we use and protect your details
We use your details to call you back with a price, to send the right truck, to deliver your car where you asked, and to keep a record of the job for our books and for any insurance claim. We don't sell, rent or trade your information, and we don't use it for anyone else's marketing.
We share only what a job needs: for example, the drop-off shop you chose, or ICBC if you ask us to help with a claim. Our website, form and call tracking run on trusted service providers who store the data for us. As a private business in BC we follow the Personal Information Protection Act and keep records only as long as we need them.
Questions about your privacy
Ask us first. Write to info@towtruckrichmond.ca or visit 12235 No. 1 Road, Richmond, BC V7E 1T6, and Adam's family will sort it out. If you're not happy with our answer, the Office of the Information and Privacy Commissioner for BC handles privacy complaints about BC businesses.
We may update this policy when the way we work changes, and the date at the top will change with it. Our terms of service explain how quotes and bookings work, and you can learn more about our family.
Need a tow in Steveston?
Your details stay with our family
Send your number and we call you back with the price. We only use it to help with your car.